Contact AI Trading Journal

Q: How do I contact AI Trading Journal support?

Email wajidfarooqii@icloud.com. Include your Windows version, the app version, what happened and a screenshot or the exact error text. Never send passwords or tokens.

Questions, bug reports, license help or a correction? Here is how to reach the developer and what to include so we can help quickly.

The quickest way to reach us is email. AI Trading Journal is made by one independent developer, Wajid Farooq, and messages go straight to the developer, not to a call centre.

Email support

Write to [email protected]. It is the same address as the Support link in the site menu. For a problem with the app, it helps to include:

your version of Windows and the version of AI Trading Journal (shown in the app)
what you were doing, what you expected and what happened instead
the exact text of any error message, or a screenshot of the window
whether you installed from the Microsoft Store or from the download on this site

Never send passwords or secrets. We will never ask for your MT5 password, your investor password, your broker login or your Notion token. If you paste a screenshot, check that no key or token is visible in it.

Buying, the free trial and your license

Purchases and trial downloads are handled by Gumroad. For a receipt, a license key or an order question, use the contact option on the product page, or reply to your Gumroad receipt. If your trial or license will not activate, email us the license key shown on your receipt and the message the app displays. Prices and terms are on the buy page.

The dashboard shows the wrong day, or today's trades are missing

Versions before 1.1.2 could store a wrong broker-clock value if the very first sync for an account ran at the weekend, when the markets are closed and the newest prices are stale. The app then believed it was a different day and skipped the newest trades until the value was corrected. Version 1.1.2 stops measuring the clock while the markets are closed, ignores impossible values and corrects a stuck one by itself. To fix it right now on an older version:

Close the app completely, including its tray icon.
Open the folder %LOCALAPPDATA%\TradingJournal (paste it into the Windows Explorer address bar).
Delete the file server_offset_<your account number>.json (for example server_offset_1234567.json). It is only a remembered clock value, and the app measures it again.
Open the app on a weekday while MT5 is running and click Refresh Now. Today's trades will appear. If they do not, email us with a screenshot.

Your journal itself is not touched by this: it stays in your Documents folder. If you installed from the Microsoft Store, simply update to version 1.1.2 when the Store offers it; it corrects the value by itself.

The Microsoft Store version

If you installed from the Store, you can also leave a rating or report a problem on the Microsoft Store listing. Details are in the Store guide.

Corrections, partnerships and press

Something out of date on a comparison page. Our comparison pages describe other products from their public pages on the date shown. If a price or feature has changed, tell us and we will check it and fix it.
A broker or prop firm page. Pages under MT5 brokers use only what each company states on its own site. If a detail is wrong, email us.
Business, press or partnership questions. Use the same address and put the topic in the subject line.

Who you are writing to

AI Trading Journal is a Windows app for MetaTrader 5 that keeps your closed trades in a local journal on your own PC. It is built and supported by Wajid Farooq, an independent developer. It is not affiliated with MetaQuotes, Notion Labs, any broker or any prop firm.

What happens to your message

We use what you send only to answer you and to fix the problem. We do not add you to a mailing list or share your message. See the privacy policy for what the app and this website collect.

Frequently asked questions

How do I contact AI Trading Journal support?

Email [email protected]. Include your Windows version, the app version, what happened and a screenshot or the exact error text. Never send passwords or tokens.

Who answers support messages?

The developer, Wajid Farooq, answers them.

My trial or license will not activate. What should I send?

The license key from your Gumroad receipt and the exact message the app shows. The app needs internet only to activate and to re-check the license now and then.

Where do I report a wrong price or fact on a comparison page?

Email us with the page and the correction. We check it against the other product's own pages and update the page.

Related guides

Try AI Trading Journal free for 7 days

Free for 7 days, no card required. After that, a one-time $19.99 purchase. No subscription. Also on the Microsoft Store.

One-time $19.99, no monthly fee · your MT5 login never leaves your PC · trades go into your own journal on your PC, not through our servers.

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