Prop firm MT5 login guide: server, login and password

A challenge or funded account gives you a login, a password and a server. Here is how to use them in MT5, what the errors mean, and how to journal the account safely.

What you need from your firm

When you start a challenge or receive a funded account, the firm gives you three things for MetaTrader 5: a login (account number), a password and a server name. They usually arrive by email or appear in your firm's dashboard. Keep them private and never type them into a journaling website.

Log in on the desktop terminal

  1. Download the MT5 terminal from your firm's own download page, not a third-party site.
  2. Open MT5 and choose File, then Login to Trade Account.
  3. Enter the account number in Login, the password, and select or type the exact server name.
  4. Click OK and check the account number shows in the Navigator and the connection indicator turns green.

Common errors

Message or problemUsual causeWhat to try
Invalid accountWrong login, password or serverRe-copy the details from your dashboard; check the server name carefully
No connectionNetwork, firewall or the wrong serverCheck your internet, try the server again, check the firm's status page
Prices do not appearDisconnected terminal or wrong serverCheck the connection indicator and the server
Account not found on the serverUsing a demo server for a live account or the reversePick the server your dashboard names
Trade not allowedRules, session or an account restrictionCheck your firm's rules and the symbol's status

Menu names can differ slightly between builds. Your firm's own guide is the final word on its servers.

After you log in: journaling it

Keep the terminal logged in to the account you want, then run AI Trading Journal's setup. It finds the terminal and account on your PC, creates your journal and starts saving closed trades about every 5 minutes. It reads the logged-in terminal, so no password is entered anywhere else. Check your firm's rules on third-party software first. See MT5 prop firms and your journal and what to check if MT5 history is missing.

This page is general information about MetaTrader 5. It is not trading or investment advice and is not tied to any single firm.

Before you log in: a short checklist

Passwords and the investor password

MetaTrader 5 accounts can have a main password, which allows trading, and an investor password, which gives read-only access. Neither should be typed into a website or sent to anyone. The scam to watch for is a fake download page or a message claiming to be from your firm and asking for your login details. Always go to your firm's dashboard by typing its address yourself.

AI Trading Journal does not need either password. It reads the MT5 terminal that is already logged in on your PC, so the credentials stay in MT5 and are never entered into the app or any website.

First checks after logging in

Running more than one account

If you hold several accounts, for example a challenge and a funded account, keep them in separate terminals or log in to one at a time, and keep a separate journal section for each so the statistics do not mix. See the multi-account trading journal guide. A license for AI Trading Journal works on one computer at a time.

If history looks empty

The MT5 History tab only shows the period you select, and a new account has no past trades yet. If trades you expect are missing, set the period to all history first. The page on MT5 trade history not showing lists the usual causes. For the rules that apply to your balance and loss limits, read prop firm drawdown rules explained, and track them with the challenge tracker.

One practical tip: copy the server name from your dashboard and paste it, instead of retyping it. Server names often include numbers, hyphens and the word Live or Demo, and one wrong character is enough to produce an invalid-account message that looks like a password problem. If the login still fails after a careful copy and paste, contact your firm's support with the exact message you see, since only they can check the account on their side.

For what the read-only password shows and whether a journal needs it, see MT5 investor password and your trading journal.

Frequently asked questions

How do I log in to my prop firm MT5 account?
In MT5 choose File, Login to Trade Account, then enter the login, password and server your firm gave you.
Why does my prop firm MT5 say invalid account?
Most often the login, password or server is wrong. Re-copy them from your dashboard and check the exact server name.
Can I journal a prop firm MT5 account without sharing my password?
Yes. AI Trading Journal reads the terminal that is already logged in on your PC, so no password is entered into any website.

Related guides

Journal your logged-in account without sharing a password

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